topic Re: Sky Q box not going blue or on in Sky Q

Sky Q box not going blue or on

Cameron47 — Thu, 20 Jun 2024 13:00:37 GMT

The sky Q box goes on with power but does not go blue, and can't get a picture on TV. Both mini boxes still work good in both bedrooms. We have tried all the cables with no change. It's a new box as well.

Re: Sky Q box not going blue or on

Mr+Flibbles+86 — Fri, 21 Jun 2024 08:02:31 GMT

Hi there @Cameron47 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box not going blue or on

Tom-W19 — Sun, 23 Jun 2024 08:05:29 GMT

Hi @Cameron47

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.