topic Re: Sky Q connection to router and internet keeps failing even with wired connection in Sky Q

Sky Q connection to router and internet keeps failing even with wired connection

Dan+Needham — Sat, 22 Jun 2024 07:00:29 GMT

I've tried restarting everything, I've tried wiring the connecting from router to sky Q, but the sky Q wil not connect to the internet. I've tried checking connecting and set up via my sky app which says everything is good, but it most certainly is not.

Re: Sky Q connection to router and internet keeps failing even with wired connection

Tom-W19 — Sun, 23 Jun 2024 08:02:37 GMT

Hi @Dan+Needham

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q connection to router and internet keeps failing even with wired connection

Addie15 — Tue, 25 Jun 2024 08:04:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.