topic Re: Lost recordings in Sky Q

Lost recordings

johnn77 — Sat, 22 Jun 2024 16:34:05 GMT

Hi i recently have neen having trouble with sky box saying insert sky card, but ot seems to have sorted itself for now. But all recordings on box now says unavailable is there something that can be done

Re: Lost recordings

Laing1 — Sat, 22 Jun 2024 16:48:00 GMT

@johnn77 wrote:

Hi i recently have neen having trouble with sky box saying insert sky card, but ot seems to have sorted itself for now. But all recordings on box now says unavailable is there something that can be done

@johnn77 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Re: Lost recordings

johnn77 — Sat, 22 Jun 2024 16:49:09 GMT

Yes several times

Re: Lost recordings

Laing1 — Sat, 22 Jun 2024 17:05:35 GMT

@johnn77 wrote:

Yes several times

@johnn77 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

failling that it appears they may have been lost

Re: Lost recordings

johnn77 — Sat, 22 Jun 2024 17:18:02 GMT

Thanks that's worked 👍