topic Re: Sky keeps buffering. Signal shows 50%. in Sky Q

Sky keeps buffering. Signal shows 50%.

Mick225 — Sat, 22 Jun 2024 13:43:49 GMT

Sky keeps buffering on all Chanel's. Tried unplugging and rebooting still no good. Also Sky Q box in bedroom buffering and says at times, "no signal"

Can you help?

Re: Sky keeps buffering. Signal shows 50%.

oldfella — Sat, 22 Jun 2024 14:24:33 GMT

@Mick225 wrote:

Sky keeps buffering on all Chanel's. Tried unplugging and rebooting still no good. Also Sky Q box in bedroom buffering and says at times, "no signal"

Can you help?

Hi @Mick225

If this is on Live channels from the TV Guide then you may have a issue with your Satellite dish alignment. Particularly if your Signal is only 50%.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: Sky keeps buffering. Signal shows 50%.

Mick225 — Sat, 22 Jun 2024 16:20:48 GMT

Thanks for the advice. I have followed the Sky bot steps and an engineer has been booked for 4 days time.

Re: Sky keeps buffering. Signal shows 50%.

Mick225 — Fri, 05 Jul 2024 23:03:31 GMT

To follow up, the Sky engineer changed the Q Box. Also might now showing a problem with the sky sound box not recognising HDMI. Even with new box, having to pull HDMI lead out of back of Q box, wait a few secs the plug back in, immediately got satellite signal back. Tried renewing HDMI lead. No good. Plugged both sound box and Q box into TV HDMI sockets to get all 3 to work on Sky remote when turning on. Just need to turn sound box to optical to get sound now. But better than before!