topic Re: Netflix app not working in Sky Q

Netflix app not working

Kez10 — Sat, 22 Jun 2024 14:04:57 GMT

Netflix app not loading on the sky Q box keeps happening. Tried turning box on & off but happened again

Re: Netflix app not working

oldfella — Sat, 22 Jun 2024 14:20:27 GMT

@Kez10 wrote:

Netflix app not loading on the sky Q box keeps happening. Tried turning box on & off but happened again

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Netflix app not working

Laing1 — Sat, 22 Jun 2024 15:05:11 GMT

@Kez10 wrote:

Netflix app not loading on the sky Q box keeps happening. Tried turning box on & off but happened again

@Kez10 are you just getting the spinning red circle if so have a look at the thread below especially the second post marked as the answer

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4428388#M602362

Re: Netflix app not working

Grumpy-old-git — Sun, 16 Mar 2025 20:22:52 GMT

The reset worked fine, thanks. BUT... THE reset wiped my favourite channel list. Not really a problem if I had only 6. I had 90... sigh..

Re: Netflix app not working

Chodley — Sun, 16 Mar 2025 22:38:54 GMT

90 means you don't actually have any favourites 😁