Sky Q mini box freezing

dontknow123 — Fri, 21 Jun 2024 17:43:08 GMT

Sky Q mini box keeps freezing. Turned it on and off may times problem still there. Robot totally useless. Is there any phone numbers where you can speak to real person

Re: Sky Q mini box freezing

oldfella — Fri, 21 Jun 2024 17:48:30 GMT

@dontknow123 wrote:
Sky Q mini box keeps freezing. Turned it on and off may times problem still there. Robot totally useless. Is there any phone numbers where you can speak to real person

Hi @dontknow123

If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and see if an Agent responds.
https://www.sky.com/help/home

Regarding your issue

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky Q mini box freezing

dontknow123 — Sat, 22 Jun 2024 16:14:50 GMT

Thanks I will try these things if it does again rebooted main skyQ box and reconnected wifi to sky mini .will see if it's any better thanks again for the information. that robot is very frustrating

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Sky Q mini box freezing

Re: Sky Q mini box freezing

Re: Sky Q mini box freezing