topic Re: New viewing card in Sky Q

New viewing card

CeridwenSmith — Fri, 21 Jun 2024 12:14:40 GMT

We need a new viewing card as we accidentally left it in our old box

Re: New viewing card

Daniel0210 — Fri, 21 Jun 2024 12:18:07 GMT

@CeridwenSmith

You need to call Sky. The Messaging Team can no longer assist with this issue.

Re: New viewing card

CeridwenSmith — Fri, 21 Jun 2024 12:19:02 GMT

I did. The auto pick up got me onto this service.
please advise the correct number to call?

Re: New viewing card

Daniel0210 — Fri, 21 Jun 2024 12:19:41 GMT

@CeridwenSmith
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.