topic Re: Mini Box not working in Sky Q

Mini Box not working

Telephoneline — Thu, 20 Jun 2024 10:37:02 GMT

My Sky Q Booster mini box has no connection. I paid for my own TV engineer to come out yesterday who put in an aerial for me so we can watch the TV on Free view. He also connected the new hub box that was sent a while ago but was unable to get the mini box ( which is for a different room). He went through all the prompts on screen and still not connected and he thinks we need a new Mini Booster Box.

Re: Mini Box not working

Mr+Flibbles+86 — Fri, 21 Jun 2024 07:59:31 GMT

Hi there @Telephoneline , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Mini Box not working

Lakishuan — Fri, 21 Jun 2024 08:30:15 GMT

Has there been some kind of software update because over the last few days my sky mini box will not connect or connection constantly drops out in the evening.

i am unable to use my sky mini box

Re: Mini Box not working

Tom-W19 — Sun, 23 Jun 2024 08:06:14 GMT

Hi @Telephoneline

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.