topic I have an outstanding issue with my Q Box crashing in Sky Q

Sky Q Box Keeps Crashing

StevenV — Thu, 13 Jun 2024 20:18:50 GMT

As the title says, our main Q box keeps crashing, the fan spins up at full speed, we then get the blue screen of death and the box reboots.
It was doing this once or twice a week, then it started getting worse, now it does it 2 or 3 times a day.
This obviously messes up the recordings.
If it does this during the night, the Mini box in our bedroom loses it connection. This can need the main box to be power cycled.

Re: Sky Q Box Keeps Crashing

Lisa-P1987 — Fri, 14 Jun 2024 09:02:06 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Box Keeps Crashing

StevenV — Wed, 19 Jun 2024 20:03:02 GMT

The chat has closed, but the issue is not resolved.
Can you please reopen the chat?

I have an outstanding issue with my Q Box crashing

StevenV — Thu, 20 Jun 2024 18:08:53 GMT

Following on from my previous conversation with an expert my Q box is still failing.
These are reboots I caught, it also did it twice this morning.

Re: Sky Q Box Keeps Crashing

StevenV — Fri, 21 Jun 2024 21:05:39 GMT

Any chance I can get a response?

Re: Sky Q Box Keeps Crashing

Laing1 — Sat, 22 Jun 2024 10:13:51 GMT

@StevenV wrote:

Any chance I can get a response?

@StevenV I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Q Box Keeps Crashing

StevenV — Sat, 22 Jun 2024 12:14:05 GMT

I finally got through to a human on a support call. I now have an engineer visit booked for Monday.