topic Re: UHD not activating. Customer service absolutely usless in Sky Q

UHD not activating. Customer service absolutely usless

kingcreole78 — Mon, 17 Jun 2024 11:21:31 GMT

Whats going in with Sky. Im paying for UHD but when i try to downlaod a program in UHD it says i need to upgrade by pressing the red button. So i do but then i get an error saying ive already subscribed. My Sky account even says i have UHD. Phoned CS but they were terrible and no help. All they said was it was a glitch in the sustem and to check again in 7 days. 3 weeks later still nothing.

Re: UHD not activating. Customer service absolutely usless

nigea99 — Mon, 17 Jun 2024 13:06:18 GMT

@kingcreole78 wrote:

Whats going in with Sky. Im paying for UHD but when i try to downlaod a program in UHD it says i need to upgrade by pressing the red button. So i do but then i get an error saying ive already subscribed. My Sky account even says i have UHD. Phoned CS but they were terrible and no help. All they said was it was a glitch in the sustem and to check again in 7 days. 3 weeks later still nothing.

hi @kingcreole78

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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Re: UHD not activating. Customer service absolutely usless

Greenfingers001 — Mon, 17 Jun 2024 13:09:47 GMT

Thanks for escalating this. We’ve sent @kingcreole78 an invite to chat.

Re: UHD not activating. Customer service absolutely usless

Lisa-P1987 — Wed, 19 Jun 2024 12:04:14 GMT

We are still looking to help you @kingcreole78 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks