topic Re: Hi, could anyone tell me how to disable sky glass on our sky glass tv?? in Sky Q

Hi, could anyone tell me how to disable sky glass on our sky glass tv??

SERG — Thu, 22 Feb 2024 17:03:27 GMT

We cancelled our sky glass package some time ago as we couldnt get on with it, so webt back to the sky Q package. However, we are still in a contract to pay off our sky glass tv, which we were told by sky that we can watch sky Q with the sky glass tv. Whats happening is however, we always get 2 menus come up now, sky glass and sky Q. It confuses things having both things and is getting frustrating trying to watch normal sky Q without getting sky glass options still come up.

please does anyone know if the sky glass function of the tv can be disabled??

Re: Hi, could anyone tell me how to disable sky glass on our sky glass tv??

Tom-W19 — Fri, 23 Feb 2024 10:00:42 GMT

Hi @SERG

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hi, could anyone tell me how to disable sky glass on our sky glass tv??

TimmyBGood — Fri, 23 Feb 2024 10:17:08 GMT

@SERG wrote:

please does anyone know if the sky glass function of the tv can be disabled??

Unfortunately because the Glass set is still a 'smart' (kind of) television even without a Sky subscription for it, displaying the Entertainment OS GUI is a requirement for the user to have any control over basic functionality such as picture settings and HDMI input selection.

Sky should ship you a different remote, which helps a bit, but using a Glass TV with a Q box is always going to be a bit of a cludge because it was never intended to happen.

Re: Hi, could anyone tell me how to disable sky glass on our sky glass tv??

Mr+Flibbles+86 — Sun, 25 Feb 2024 11:00:45 GMT

We are still looking to help you @SERG. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Hi, could anyone tell me how to disable sky glass on our sky glass tv??

collinb — Sun, 25 Feb 2024 11:17:55 GMT

I cancelled Sky glass within 24 hours of it arriving as I found it to be horrendous and sent the whole package back reverting to SKYQ. At the same though I had handed my old tv to a friend so had to purchase a new tv. The 55 inch SKY Glass the wife had chosen was white, the new TV stand i had purchased was white somthe new TV had to be white

Re: Hi, could anyone tell me how to disable sky glass on our sky glass tv??

JonnyC — Tue, 18 Jun 2024 15:34:42 GMT

Hi, I am also having this issue. Any help would be much appreciated. When using the arrow buttons the sky glass channel interface pops up on the bottom blocking half the screen. Also pressing the back button takes you to the sky glass full interface and out of the hdmi input. Very annoying. All whilst using the new Q remote.

thanks

jon

Re: Hi, could anyone tell me how to disable sky glass on our sky glass tv??

collinb — Wed, 19 Jun 2024 11:39:44 GMT

We tried the sky glass package but didnt get on withit livetv stuttering and stopping

we simply returned it aas unusable, bought a new tv and went back to sky q