topic Re: Hard Disk Drive Error in Sky Q

Hard Disk Drive Error

BarkingBug — Wed, 19 Jun 2024 07:32:54 GMT

We cannot record or series link tv programmes, we are getting Hard Disk Drive Error. I haven't tried to reset it yet because it is saying we lose all our existing recordings! Why has this happened, the box hasn't moved and it is all connected!

Re: Hard Disk Drive Error

Daniel0210 — Wed, 19 Jun 2024 07:34:11 GMT

@BarkingBug

Sky Q or Sky+?

Re: Hard Disk Drive Error

BarkingBug — Wed, 19 Jun 2024 07:55:02 GMT

This message was authored by Daniel0210This message was authored by:Daniel0210 SkyQ

Re: Hard Disk Drive Error

BarkingBug — Wed, 19 Jun 2024 07:57:21 GMT

@Daniel0210 SkyQ

Re: Hard Disk Drive Error

lettice — Wed, 19 Jun 2024 08:13:23 GMT

If you have tried a power restart of the Sky Q box, leaving off power for a few minutes, the only other option with that message is to do a hard drive reset as described here;

Sky Q Hard Drive error messages | Sky Help | Sky.com | Sky Help | Sky.com

Re: Hard Disk Drive Error

PandJ2020 — Wed, 19 Jun 2024 09:44:54 GMT

@BarkingBug wrote:
Why has this happened, the box hasn't moved and it is all connected!

Hard drives do not last forever - failures are not uncommon. They just sometimes fail without any external trigger.