topic Programme planner in Sky Q

Programme planner

Ian+and+Lisa — Tue, 18 Jun 2024 19:27:09 GMT

Hi, my programme planner has a lot of blank spaces including today and in the future. I can't record these programmes. Any solutions ?

Re: Programme planner

oldfella — Tue, 18 Jun 2024 19:30:27 GMT

@Ian+and+Lisa wrote:

Hi, my programme planner has a lot of blank spaces including today and in the future. I can't record these programmes. Any solutions ?

Hi @Ian+and+Lisa

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Programme planner

Daniel0210 — Tue, 18 Jun 2024 19:30:44 GMT

@Ian+and+Lisa
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Programme planner

Ian+and+Lisa — Tue, 18 Jun 2024 19:53:03 GMT

Thanks, I'll try this later.

Re: Programme planner

Ian+and+Lisa — Tue, 18 Jun 2024 20:03:11 GMT

That did the trick, thanks for your help.