topic Re: Sky Q screen is black in Sky Q

Sky Q screen is black

Footbacon — Wed, 06 Mar 2024 20:58:50 GMT

Hi,

While watching Sky the screen will go black but there is still sound. The only way to get the picture back is to turn the tv off and then back on again.

I've tried doing a reset already. I also left the Sky box unplugged overnight and that seemed to help. Prior to doing this the tv had gone black about 10 times in the space of 1 hour, after unplugging it took a couple of days before the problem started happening again.

I don't think it can be related to the HDMI cable because I still get sound. If the cable was faulty then wouldn't both sound and picture disappear?

Can anbody recommend a fix please?

thankT

Re: Sky Q screen is black

Chodley — Wed, 06 Mar 2024 21:16:13 GMT

Video is about 100x the bandwidth of audio so transmitted at a far higher datarate. I reckon try another cable.

Re: Sky Q screen is black

Footbacon — Fri, 08 Mar 2024 10:31:29 GMT

I'll try switching the cable when I can get the telly off the wall. HDMI port is in an awkward spot!

any idea why unplugging the sky box temporarily cures the problem? Unplugged it again last night after having the problem and it fixed it again for the evening.

Re: Sky Q screen is black

Padam_Padam — Fri, 08 Mar 2024 10:35:35 GMT

@Footbacon wrote:
I'll try switching the cable when I can get the telly off the wall. HDMI port is in an awkward spot!

any idea why unplugging the sky box temporarily cures the problem? Unplugged it again last night after having the problem and it fixed it again for the evening.

Unplugging and reconnecting the HDMI cable creates a new 'handshake' between the Q box and the TV. These handshakes are basically the box telling the TV what kind of signal it's sending.

Your cable may have an intermittent issue which a bit of waggling whilst reconnecting might temporarily cure.

Re: Sky Q screen is black

Chodley — Sat, 09 Mar 2024 01:02:45 GMT

I think the OP means unplugging the power rather than HDMI. Box maybe going wrong.

Re: Sky Q screen is black

Footbacon — Sat, 09 Mar 2024 08:05:47 GMT

Yes unplugging from the mains. I managed to unplug the HDMI cable from behind the telly last night and plugged that back in again, abale at the sky box end, but it's still doing it. Have a new HDMI cable coming today to try out.

Re: Sky Q screen is black

Footbacon — Sun, 10 Mar 2024 12:34:31 GMT

I've switched HDMI ports and used a new HDMI cable too. Still having the problem. Any other suggestions?

Re: Sky Q screen is black

oldfella — Sun, 10 Mar 2024 12:41:58 GMT

@Footbacon wrote:

I've switched HDMI ports and used a new HDMI cable too. Still having the problem. Any other suggestions?

Hi @Footbacon

See if you still have the issue if you set the Q box resolution to 1080i

Re: Sky Q screen is black

Footbacon — Sun, 10 Mar 2024 16:07:43 GMT

Already tried that ☹️

Re: Sky Q screen is black

Jq2 — Tue, 09 Apr 2024 18:41:04 GMT

I am having the same issue... has anyone found out how to resolve this?

Re: Sky Q screen is black

Footbacon — Tue, 09 Apr 2024 18:49:56 GMT

It was my tv that was at fault. Had to replace it, haven't had an issue since.

Re: Sky Q screen is black

Fidget004 — Tue, 18 Jun 2024 19:19:23 GMT

Having the same issue. I flick between sources to get picture back, it's a right pain. It is a Samsung and Sky issue or just Sky?

Re: Sky Q screen is black

Opinicus — Sun, 07 Sep 2025 17:24:07 GMT

This problem is all over the Internet and still there is no permanent cure.

Turning the TV on and off is an electronic reset - rebooting the computer chip. Restting the HDMI cable causes a new handshake between box and TV.

Clearly there is a software error causing the video connection (but not the audio connection) to drop periodically.

Is it too much to ask for Sky to take seriously this repeated and widespread inconvenience to its unconsidered customers? It needs a software fix before we all go off to Virgin.