topic Hi I moved houses and in The house, I came to the socket on the wall that connects Sky Q is not in Sky Q

Hi I moved houses and in The house, I came to the socket on the wall that connects Sky Q is not

Pee1 — Tue, 18 Jun 2024 12:58:16 GMT

I moved houses in February 16, 2024, and the house I came to did not have a wifi socket, the other issue is the socket on the wall that connects Sky Q does not work at all can anyone help, please thanks

Re: Hi I moved houses and in The house, I came to the socket on the wall that connects Sky Q is not

Padam_Padam — Tue, 18 Jun 2024 13:11:32 GMT

@Pee1 wrote:
I moved houses in February 16, 2024, and the house I came to did not have a wifi socket, the other issue is the socket on the wall that connects Sky Q does not work at all can anyone help, please thanks

What do you mean by a WiFi socket? Do you have broadband at your new house?

Also, what is the socket that connects Sky Q? Is your Sky Q system working? Is the box connected to a satellite dish?

Re: Hi I moved houses and in The house, I came to the socket on the wall that connects Sky Q is not

TimmyBGood — Tue, 18 Jun 2024 13:20:06 GMT

@Pee1

Ideally you'd have booked a Home Move through Sky well before before relocating: that way they sort out the satellite signal and broadband connection.

Broadband doesn't follow an ISP router around the national network: it must be specifically provisioned by the ISP at the address.

Sky Q cannot work through a satellite dish previously used for Sky+ until the dish is modified.

Have you been without both services for four months?

Re: Hi I moved houses and in The house, I came to the socket on the wall that connects Sky Q is not

Pee1 — Tue, 18 Jun 2024 14:39:58 GMT

Yes I have been without both service for four months until now as we speak

Re: Hi I moved houses and in The house, I came to the socket on the wall that connects Sky Q is not

PandJ2020 — Tue, 18 Jun 2024 14:52:50 GMT

@Pee1 wrote:
Yes I have been without both service for four months until now as we speak

Did you ever tell Sky before you moved? (Or even after)