topic Re: Sky control in Sky Q

Sky control

Lesley196061 — Tue, 18 Jun 2024 09:17:58 GMT

My sky control is not working how can I get a new one

Re: Sky control

oldfella — Tue, 18 Jun 2024 09:22:46 GMT

@Lesley196061 wrote:

My sky control is not working how can I get a new one

Hi @Lesley196061

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

Re: Sky control

Lesley196061 — Tue, 18 Jun 2024 09:24:18 GMT

It is completely dead cant do anything with it

Re: Sky control

oldfella — Tue, 18 Jun 2024 09:25:40 GMT

@Lesley196061 wrote:

It is completely dead cant do anything with it

Then use the link I posted for replacement @Lesley196061

Re: Sky control

Lesley196061 — Tue, 18 Jun 2024 09:27:55 GMT

Where do i find the link

Re: Sky control

oldfella — Tue, 18 Jun 2024 09:41:29 GMT

@Lesley196061 wrote:

Where do i find the link

Same as in my original post @Lesley196061

https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment