topic My Q box will not turn on. Shows an amber light but requires unplugging and plugging in again. in Sky Q

My Q box will not turn on. Shows an amber light but requires unplugging and plugging in again.

GavinSpencer — Mon, 17 Jun 2024 14:15:13 GMT

My sky Q box requires unplugging and plugging in again every day. The amber light shows but it does not respond to any buttons. Does not record any programs and a message shows recording failed but to power failure. There has been no power cut.

Re: My Q box will not turn on. Shows an amber light but requires unplugging and plugging in again.

Addie15 — Tue, 18 Jun 2024 07:19:08 GMT

Hi there, @GavinSpencer. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My Q box will not turn on. Shows an amber light but requires unplugging and plugging in again.

GavinSpencer — Fri, 21 Jun 2024 16:00:45 GMT

@Addie15

Hi. I used the chat facility that was generated by the speech bubble. However no one got back to me as was quite late in the day. However it seems the chat facility link has gone. Would like this issue fixed.

Re: My Q box will not turn on. Shows an amber light but requires unplugging and plugging in again.

Laing1 — Fri, 21 Jun 2024 16:31:23 GMT

@GavinSpencer wrote:

@Addie15

Hi. I used the chat facility that was generated by the speech bubble. However no one got back to me as was quite late in the day. However it seems the chat facility link has gone. Would like this issue fixed.

@GavinSpencer I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: My Q box will not turn on. Shows an amber light but requires unplugging and plugging in again.

Tom-W19 — Sat, 22 Jun 2024 08:03:08 GMT

Thanks for escalating again. We've sent an invite to @GavinSpencer.