topic Re: I would like to reactivate my account in Sky Q

I would like to reactivate my account

Mairi3 — Sun, 16 Jun 2024 11:50:35 GMT

I would like to reactivate my account

Re: I would like to reactivate my account

Daniel0210 — Sun, 16 Jun 2024 11:52:52 GMT

@Mairi3 wrote:

I would like to reactivate my account

Reactivate after what? Are you a previous customer wanting to return or do you want to have it reinstated after being restricted due to non payment of a bill(s)?

Re: I would like to reactivate my account

SKY1992bf — Sun, 16 Jun 2024 11:53:17 GMT

@Mairi3 Why isn't it currently active are you behind on payments or are you a returning customer after being away for awhile

Re: I would like to reactivate my account

Mairi3 — Sun, 16 Jun 2024 11:55:33 GMT

I missed a payment and would like to stay as a customer

Re: I would like to reactivate my account

Daniel0210 — Sun, 16 Jun 2024 11:57:51 GMT

@Mairi3
If your Sky services have been restricted (it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

Once you’ve done all this you’ll be able to call Sky if you need to speak to an agent.