topic Re: Lost ITV1 HD in Sky Q

Lost ITV1 HD

Toptyke — Thu, 13 Jun 2024 11:35:31 GMT

I've lost ITV1 HD (channel 103), either it is pixelated, frozen or the Sky Q box says there is a problem with the satellite system. No other channels affected, no bad weather.

Re: Lost ITV1 HD

GD1 — Thu, 13 Jun 2024 11:42:23 GMT

@Toptyke Work through this link at the end there should be an option to book an engineer https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articles/sky-tv-no-satellite-signal-check-q

Re: Lost ITV1 HD

Daniel0210 — Thu, 13 Jun 2024 11:42:58 GMT

@Toptyke
A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.

Re: Lost ITV1 HD

Toptyke — Sun, 16 Jun 2024 10:45:30 GMT

Thanks for your reply. Having checked everything over and found no obvious cause I have booked an engineer. Earliest I could get is 28th June!