topic Re: Constant issue with satelite signal in Sky Q

Constant issue with satelite signal

Hounds1 — Sat, 15 Jun 2024 14:20:39 GMT

The signal is list all day every day, it has nothing to do with weather conditions as it happens on dry sunny days when theres no wind. It makes no difference if uou are watching live or a recorded programme

Re: Constant issue with satelite signal

Daniel0210 — Sat, 15 Jun 2024 14:22:50 GMT

@Hounds1
A message displaying ”No signal” tends to be from your TV, so possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.

Re: Constant issue with satelite signal

Hounds1 — Sat, 15 Jun 2024 15:29:27 GMT

Taken Tv off the wall, checked connections but still the same. After we had done this we realised this couldn't be the problem as it's the same as the TV upstairs.

Re: Constant issue with satelite signal

TimmyBGood — Sat, 15 Jun 2024 15:34:23 GMT

@Hounds1 wrote:

After we had done this we realised this couldn't be the problem as it's the same as the TV upstairs.

If the TV upstairs uses a Q Mini box then its signal arrives via the main Q box. If it's Freesat then it comes through the same dish.

Either way, as @Daniel0210 indicates the main suspect would be dish alignment.