topic Re: Second Address. Second box. Second account. Seems impossible in Sky Q

Second Address. Second box. Second account. Seems impossible

Roger+G+Cam — Sat, 15 Jun 2024 10:31:39 GMT

I want to set up a second account, at a second address, and arrange s second box at that address.

Seems to be impossible.

I can upgrade my existing Sky HD box to Sky Q. But that isn't what I'm after.

If I set up a second account - Sky Q is not available to purchase.

Streaming is no use to me as I want to timeshift sport.

I've done this before and it wasn't a problem. I just spoke to someone.

Can't do that either.

Is the answer to use Virgin and record to one of their boxes?

Re: Second Address. Second box. Second account. Seems impossible

SKY1992bf — Sat, 15 Jun 2024 10:37:47 GMT

@Roger+G+Cam You should be able to sign up as a new customer via the website entering the details of the second address, so what happens when you try this

use the link below (make sure you aren't logged into current account)

https://www.sky.com/tv/sky-q

Re: Second Address. Second box. Second account. Seems impossible

Roger+G+Cam — Sat, 15 Jun 2024 10:38:16 GMT

Only offers me streaming. No Sky Q.

I've tried a number.of times on different days. I presume Sky Q is only available to existing Customers and they are pushing streaming at "new customers".

Re: Second Address. Second box. Second account. Seems impossible

SKY1992bf — Sat, 15 Jun 2024 10:43:48 GMT

@Roger+G+Cam I've updated my first post with a link for sky Q so try that make sure you're not logged into your current account

sky Q is still available to all customers current and new but it's not easy to find on the website unless you know how to

Re: Second Address. Second box. Second account. Seems impossible

Roger+G+Cam — Sat, 15 Jun 2024 11:06:08 GMT

Hi.

Thanks for that.

No. It's offering me Glass and Stream.

It won't offer me somewhere to add my address.

Re: Second Address. Second box. Second account. Seems impossible

Roger+G+Cam — Sat, 15 Jun 2024 11:38:57 GMT

Right - i have now logged in again as different customer on the Sky Q link - and......

It gives me a page saying

"Unfortunately we can't process your request online right now.

Please try again later or alternatively view the status of your account."

Thus account so far has no products added to it - so that's the status.

It was like this when I had a go at it on Wednesday.

Re: Second Address. Second box. Second account. Seems impossible

SKY1992bf — Sat, 15 Jun 2024 12:56:25 GMT

@Roger+G+Cam Can you confirm that you are not logged into any existing sky account including this forum account before you click on the link in post 2?

so long as you are logged out before clicking it it should load sky Q allowing you to sign up as a new customer at the second address

Re: Second Address. Second box. Second account. Seems impossible

Roger+G+Cam — Sat, 15 Jun 2024 13:08:22 GMT

Hi.

I logged out of this account and followed the link.

It gives meca Sky Q page.

You have to choose one of two prompts.

"Got Sky? Come on in?"

"Get started"

You login to an account or register. I registered a brand new account (I'm actually on my third new account..:) )

It displays a screen saying "We can't process your request online right now."

@SKY1992bf wrote:
@Roger+G+Cam Can you confirm that you are not logged into any existing sky account including this forum account before you click on the link in post 2?

so long as you are logged out before clicking it it should load sky Q allowing you to sign up as a new customer at the second address

Re: Second Address. Second box. Second account. Seems impossible

SKY1992bf — Sat, 15 Jun 2024 13:17:35 GMT

@Roger+G+Cam are you pressing get started?

you need to be doing it as if you haven't got sky (which you haven't at your second address)

Re: Second Address. Second box. Second account. Seems impossible

SKY1992bf — Sat, 15 Jun 2024 13:35:58 GMT

@Roger+G+Cam When you click on the link in post 2 you will see the screen below (image will appear when approved)

you need to click the blue get started button

you will then see the page below follow the instructions from there

Do not click the sign in button on either page

Re: Second Address. Second box. Second account. Seems impossible

Roger+G+Cam — Sat, 15 Jun 2024 14:01:27 GMT

I'm in and I've completed my order!

Well done!

I ended up selecting tv packages rather than the actual hardware - and that gave me the option to select Sky Q.

Thanks for your help - it's been really irritating me. ..👍