Netflix

Jacm — Sat, 15 Jun 2024 07:48:30 GMT

I have Netflix via sky. When I went to watch last night it was all foreign. I contacted sky as there looked like there was 3 profiles but as I couldn't answer any of the questions being asked due to it being in a foreign language they were for the first time unhelpful. I was advised to speak to Netflix.

I contacted Netflix and again was being asked questions I couldn't answer due to the language but all the while I could hear tapping in the background, this made me nervous and when asked for my phone number I hung up.

This morning while calmer, I have managed to click on 2 of the 3 profiles and with the help of translate on Google lens deleted 2 profiles. One profile remains and I can't do anything with it as it is protected with a pin lock.

As I have this through sky, I have tried logging on via Netflix itself but it doesn't recognise my email address, which isn't surprising.

Does anyone have any advice on what I should do next.

Many thanks

Re: Netflix

Chodley — Sat, 15 Jun 2024 08:38:41 GMT

Have you reset your password and kicked the other devices off via "Manage Devices and settings" in the netflix app?

And check if they've added any payment card methods to the account. That lets them do a password change themselves if you leave them there.

topic Netflix in Sky Q

Netflix

Re: Netflix