topic Re: Message on screen in Sky Q

Message on screen

Exasperated888 — Fri, 14 Jun 2024 19:42:41 GMT

upgraded to Sky Q in January this but since then have had a message popping up on the TV screen every 30 minutes or so saying we will lose all Sky channels in August. I phoned the number quoted and they changed my subscription to Sky Signature, but the message continues to appear. How can I stop the message? Naturally, I don't want to spend the next 14 months hitting the back-out button on my remote every half an hour!

Re: Message on screen

MightyQuinn — Fri, 14 Jun 2024 19:46:32 GMT

Hi @Exasperated888 Any chance of a screen shot? I have been following this community for 8 years and cannot remember anybody else mentioning this message.

Re: Message on screen

nigea99 — Fri, 14 Jun 2024 19:53:07 GMT

@Exasperated888 wrote:

upgraded to Sky Q in January this but since then have had a message popping up on the TV screen every 30 minutes or so saying we will lose all Sky channels in August. I phoned the number quoted and they changed my subscription to Sky Signature, but the message continues to appear. How can I stop the message? Naturally, I don't want to spend the next 14 months hitting the back-out button on my remote every half an hour!

hi @Exasperated888

Only customers with the old SD boxes should be getting these message so it seems that SKY's records haven't completely been updated to show you now have SKY Q

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Message on screen

Addie15 — Sat, 15 Jun 2024 07:31:03 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Exasperated888.

Re: Message on screen

Lisa-P1987 — Mon, 17 Jun 2024 09:28:20 GMT

We are still looking to help you @Exasperated888 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks