topic Re: Cant connect my skyQ box to the wifi. Keeps saying wrong password and wont accept it. in Sky Q

Cant connect my skyQ box to the wifi. Keeps saying wrong password and wont accept it.

Seadragon1 — Fri, 14 Jun 2024 15:43:53 GMT

Cant connect my skyQ box to the wifi. Keeps saying wrong password and wont accept it.

Re: Cant connect my skyQ box to the wifi. Keeps saying wrong password and wont accept it.

oldfella — Fri, 14 Jun 2024 16:02:06 GMT

@Seadragon1 wrote:

Cant connect my skyQ box to the wifi. Keeps saying wrong password and wont accept it.

Who is your Broadband supplier @Seadragon1 ??

Re: Cant connect my skyQ box to the wifi. Keeps saying wrong password and wont accept it.

Seadragon1 — Fri, 14 Jun 2024 17:37:48 GMT

Sky

Re: Cant connect my skyQ box to the wifi. Keeps saying wrong password and wont accept it.

oldfella — Fri, 14 Jun 2024 18:14:00 GMT

@Seadragon1 wrote:

Sky

Ok @Seadragon1

That's why it will not accept a password. You need to connect using WPS on sSky Broadband.

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.