https://helpforum.sky.com/t5/Sky-Q/Sky-Q-volume-mute-not-working/m-p/4666950#M649144 <P><STRONG>Sky Q fitted last Wednesday and all working OK.&nbsp; Now the volume &amp; mute buttons are not working. In addition, I am unable to enter my PIN when prompted.&nbsp; I cannot select the numbers at all despite the icon flashing.&nbsp; Everything else on the remote is working.</STRONG></P><P><STRONG>Whether connected or not, the volume control on the TV remote also ceased working at the same time as the Sky Q remote.&nbsp; &nbsp;Thanks in anticipation,</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Tim Templeton</STRONG></P> Fri, 14 Jun 2024 13:14:56 GMT Tim61 2024-06-14T13:14:56Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-volume-mute-not-working/m-p/4666950#M649144 <P><STRONG>Sky Q fitted last Wednesday and all working OK.&nbsp; Now the volume &amp; mute buttons are not working. In addition, I am unable to enter my PIN when prompted.&nbsp; I cannot select the numbers at all despite the icon flashing.&nbsp; Everything else on the remote is working.</STRONG></P><P><STRONG>Whether connected or not, the volume control on the TV remote also ceased working at the same time as the Sky Q remote.&nbsp; &nbsp;Thanks in anticipation,</STRONG></P><P><STRONG>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Tim Templeton</STRONG></P> Fri, 14 Jun 2024 13:14:56 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-volume-mute-not-working/m-p/4666950#M649144 Tim61 2024-06-14T13:14:56Z https://helpforum.sky.com/t5/Sky-Q/Sky-Q-volume-mute-not-working/m-p/4666957#M649146 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4088461">@Tim61</a>&nbsp; &nbsp;Here are the Remote help pages. It looks like you need to pair the remote ...</P><P><A href="https://www.sky.com/help/articles/sky-q-remote-help" target="_blank" rel="noopener">https://www.sky.com/help/articles/sky-q-remote-help</A></P><P>Note, your TV remote control has no connection with Sky or its setup.</P> Fri, 14 Jun 2024 14:02:47 GMT https://helpforum.sky.com/t5/Sky-Q/Sky-Q-volume-mute-not-working/m-p/4666957#M649146 MightyQuinn 2024-06-14T14:02:47Z