Sky Mini box settings say it's connected but on screen says it's not

VJ5 — Fri, 14 Jun 2024 11:26:50 GMT

Whilst watching our Sky Mini box it regularly stops working, saying it is not connected to the Sky Q box. However, in Settings it shows it's connected to both the internet and the Sky Q box. The Sky Q box settings also show it's connected to the mini box.

We recently renewed our contract with Sky and the Sky Q box was replaced to try and solve the issues but this hasn't worked.

We've tried rebooting both boxes but this doesn't make any difference as they maintain connection all the time. The mini box also gets hot - not sure if that's the issue.

Re: Sky Mini box settings say it's connected but on screen says it's not

oldfella — Fri, 14 Jun 2024 11:51:25 GMT

@VJ5 wrote:

Whilst watching our Sky Mini box it regularly stops working, saying it is not connected to the Sky Q box. However, in Settings it shows it's connected to both the internet and the Sky Q box. The Sky Q box settings also show it's connected to the mini box.

We recently renewed our contract with Sky and the Sky Q box was replaced to try and solve the issues but this hasn't worked.

We've tried rebooting both boxes but this doesn't make any difference as they maintain connection all the time. The mini box also gets hot - not sure if that's the issue.

Hi @VJ5

Minis do get quite warm but not so hot that you cannot easily hold your hand on them.

You could try completely resetting the Mini connection.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

topic Re: Sky Mini box settings say it's connected but on screen says it's not in Sky Q

Sky Mini box settings say it's connected but on screen says it's not

Re: Sky Mini box settings say it's connected but on screen says it's not