topic Re: sky box isn’t working in Sky Q

sky box isn’t working

susanrose — Wed, 12 Jun 2024 17:34:55 GMT

sky box won't work saying there's no signal

Re: sky box isn’t working

Daniel0210 — Wed, 12 Jun 2024 17:44:13 GMT

@susanrose wrote:

sky box won't work saying there's no signal

@susanrose
A message displaying ”No signal” tends to be from your TV, so possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.

Re: sky box isn’t working

Olliem360 — Wed, 12 Jun 2024 18:09:30 GMT

No satellite signal for me either. Is anyone else having issues?

Re: sky box isn’t working

Daniel0210 — Wed, 12 Jun 2024 18:11:13 GMT

@Olliem360 wrote:

Is anyone else having issues?

@Olliem360

It will be your set up. If there was a satellite problem it would affect all Sky satellite customers and the forum would be awash with posts.