topic Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code. in Sky Q

Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Jim31 — Tue, 13 Feb 2024 17:40:37 GMT

The subject line says it all when watching tennis and i want to watch a different match pressing the red button to see what other matches are available I end up with a blue screen and the Techinical Fault WGT8. press return to exit. I don't think I am the only person to have this problem and the Vitual Assistant is next to useless. I do have multiscreen so that is not a issue.

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Greenfingers001 — Wed, 14 Feb 2024 09:02:38 GMT

Hi there @Jim31 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Jim31 — Wed, 14 Feb 2024 19:38:50 GMT

After working with one of the Sky Experts this problem has been resolved. It seems the software on my SkyQ box was to old to work with the red button hence the message WGT8 error code. Once the software was uploaded and installed and accessing the multicourt thru the Home page then sport then tennis then choosing a cour to watch. This started a download of the missing app. Once this was done I can now access other tennis matches via the red button.

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

popacatapetal — Wed, 14 Feb 2024 19:41:02 GMT

What software version are you now using?

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

NEALB1 — Wed, 14 Feb 2024 19:42:35 GMT

I got the exact same thing yesterday and tonight with Championship football. I wasn't so bothered yesterday but my team is playing tonight!

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

NEALB1 — Wed, 14 Feb 2024 19:51:04 GMT

Can I please have a Sky expert guide me through getting the software downloaded please @Greenfingers001 ?

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Jim31 — Wed, 14 Feb 2024 20:03:07 GMT

I am now on Q230.000.14.00L

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Ros33 — Wed, 14 Feb 2024 20:07:45 GMT

I am having the same issue. Could someone contact me to guide how to resolve?

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Ros33 — Wed, 14 Feb 2024 20:09:05 GMT

@Greenfingers001 forgot to tag you

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

MattB3 — Wed, 14 Feb 2024 20:10:20 GMT

I am also having the same issue. Can someone please contact me to resolve this?

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Jim31 — Wed, 14 Feb 2024 20:12:51 GMT

I updated the software from the settings menu. I was on Q220.000.23.00L. Went over to the setup button next to the software version and started the update. This took about 10min to complete. Once the download is complete and updated I had to put the box into standby then turn in back on.

After that I went back to the home page and navigated down to sport and tennis, in my case, and was able to open a multicourt session after that I was able to use the red button. Appearantly the red button opens a Sky Sport like app.

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

MattB3 — Wed, 14 Feb 2024 20:22:47 GMT

No luck I'm afraid. Don't seem to be able to do any updates!

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Jim31 — Wed, 14 Feb 2024 20:26:57 GMT

What version of software are you on?

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Ros33 — Wed, 14 Feb 2024 20:28:07 GMT

I'm the same. The update keeps failing

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Ros33 — Wed, 14 Feb 2024 20:29:16 GMT

I'm currently on Q220.000.23.00L

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

MattB3 — Wed, 14 Feb 2024 20:32:55 GMT

I've refreshed the apps and the bonus streams seem to have mysteriously appeared

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Ros33 — Wed, 14 Feb 2024 20:34:12 GMT

How do you refresh the apps?

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

MattB3 — Wed, 14 Feb 2024 20:35:35 GMT

Go on settings, then system info and there should be two options to either factory reset or refresh apps

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Laing1 — Wed, 14 Feb 2024 21:44:36 GMT

@Ros33 wrote:

How do you refresh the apps?

@Ros33 refreshing the apps in the engineers menu

To enter the engineers menu do the follow
press the home button then scroll down to setting and hi-light
do not press select/enter but press 001 then select this takes you into the engineers menu

scroll down to apps > refresh

Re: Cannot use the Red Button on Sky Tennis channel just get WGT8 error code.

Ros33 — Wed, 14 Feb 2024 22:16:25 GMT

Thanks all. The software update worked in the end so all good.