https://helpforum.sky.com/t5/Sky-Q/To-use-this-service-you-need-to-upgrade-your-subscription/m-p/4663988#M648661 <P>Called Sky back and error has now been fixed.</P> Tue, 11 Jun 2024 09:42:41 GMT Ryan+Mo+1992 2024-06-11T09:42:41Z https://helpforum.sky.com/t5/Sky-Q/To-use-this-service-you-need-to-upgrade-your-subscription/m-p/4663801#M648637 <P>I cancelled Sky TV in May 2024 and have now returned 2 weeks later. I have kept the same package as previously but I am receiving this message when I try to download any content from bbc, itv, gold etc. I have signature so not sure what the issue is. I also have HD but won't even download in SD. I have also realised I'm unable to download the movies I've previously purchased. 'Because of a technical fault, your download couldn't be completed'. I have already spoken to an engineer who completed a reset and the problem is still there. Any suggestions please?</P> Tue, 11 Jun 2024 07:26:02 GMT https://helpforum.sky.com/t5/Sky-Q/To-use-this-service-you-need-to-upgrade-your-subscription/m-p/4663801#M648637 Ryan+Mo+1992 2024-06-11T07:26:02Z https://helpforum.sky.com/t5/Sky-Q/To-use-this-service-you-need-to-upgrade-your-subscription/m-p/4663988#M648661 <P>Called Sky back and error has now been fixed.</P> Tue, 11 Jun 2024 09:42:41 GMT https://helpforum.sky.com/t5/Sky-Q/To-use-this-service-you-need-to-upgrade-your-subscription/m-p/4663988#M648661 Ryan+Mo+1992 2024-06-11T09:42:41Z