Programmes are not playing. Keeps freezing. Internet is on

Sue+Beckwith — Mon, 10 Jun 2024 17:46:30 GMT

When trying to watch recorded stuff it suddenly the picture suddenly freezes. Can't change channels. Have to restart box. Done this about six times today.

Normal programmes changing is very hit or miss if we can do this.

Sky mini box in bedroom not working.

Re: Programmes are not playing. Keeps freezing. Internet is on

Laing1 — Mon, 10 Jun 2024 17:53:40 GMT

@Sue+Beckwith wrote:

When trying to watch recorded stuff it suddenly the picture suddenly freezes. Can't change channels. Have to restart box. Done this about six times today.

Normal programmes changing is very hit or miss if we can do this.

Sky mini box in bedroom not working.

@Sue+Beckwith You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

topic Programmes are not playing. Keeps freezing. Internet is on in Sky Q

Programmes are not playing. Keeps freezing. Internet is on

Re: Programmes are not playing. Keeps freezing. Internet is on