topic Re: Sky q box won’t connect to internet in Sky Q

Sky q box won’t connect to internet

PennyTaylor — Sat, 08 Jun 2024 14:12:25 GMT

Sky box won't connect to internet but the sky box in another room works fine

Re: Sky q box won’t connect to internet

Greenfingers001 — Sun, 09 Jun 2024 07:58:35 GMT

Hi there @PennyTaylor , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q box won’t connect to internet

Quoman7 — Sun, 09 Jun 2024 08:28:29 GMT

@PennyTaylor wrote:

Sky box won't connect to internet but the sky box in another room works fine

Hi @PennyTaylor Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?

Re: Sky q box won’t connect to internet

Tom-W19 — Tue, 11 Jun 2024 08:14:42 GMT

Hi @PennyTaylor

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Sky q box won’t connect to internet

Dave797 — Tue, 11 Jun 2024 10:22:46 GMT

Hi non of my Q box,s Will connect to the internet, But everything else works?

Re: Sky Engineer

Dave797 — Wed, 12 Jun 2024 11:25:06 GMT

I need to book an engineer please

Re: Sky Engineer

Daniel0210 — Wed, 12 Jun 2024 11:30:00 GMT

@Dave797

Have you rebooted your router as suggested above? Then try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button