Handset doesn’t seem to work except for volume

David2710 — Sat, 08 Jun 2024 06:55:38 GMT

When I push the Home button nothing happens. I have checked the battery.

Re: Handset doesn’t seem to work except for volume

nigea99 — Sat, 08 Jun 2024 07:33:14 GMT

@David2710 wrote:

When I push the Home button nothing happens. I have checked the battery.

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote

If that doesn't work, then try a restart your SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Re: Handset doesn’t seem to work except for volume

David2710 — Sat, 08 Jun 2024 21:33:54 GMT

I phoned Sky Customer Service and the chap talked me through updating my Sky Q software and handheld. Brilliant result.@David2710

topic Re: Handset doesn’t seem to work except for volume in Sky Q

Handset doesn’t seem to work except for volume

Re: Handset doesn’t seem to work except for volume

Re: Handset doesn’t seem to work except for volume