topic Re: Sky Q to Freesat in Sky Q

Sky Q to Freesat

Torque — Sat, 08 Jun 2024 10:54:01 GMT

Guys

Trying to set up a Freesat 4k box to replace my sky q box which ends soon.

Plugging the 2 sat cables over its telling me no signal detected.

Any ideas please ??

Re: Sky Q to Freesat

nigea99 — Sat, 08 Jun 2024 11:00:33 GMT

@Torque wrote:

Guys

Trying to set up a Freesat 4k box to replace my sky q box which ends soon.

Plugging the 2 sat cables over its telling me no signal detected.

Any ideas please ??

hi @Torque

the Freesat 4K boxes can be a little temperamental at first with the wideband LNBs that SKY Q uses

Please see some steps that our kind user here - @Godfrey - has found that seem to work for most people

Freesat4K steps

Re: Sky Q to Freesat

Torque — Sat, 08 Jun 2024 11:08:00 GMT

Thanks. I will give it a go.

I had read that you may have to leave it overnight to receive a signal. Is this correct ?

Are Freesat aware of this ? No mention on their site, and of course its Saturday so cant ring them.

Re: Sky Q to Freesat

nigea99 — Sat, 08 Jun 2024 11:16:22 GMT

@Torque wrote:

Thanks. I will give it a go.

I had read that you may have to leave it overnight to receive a signal. Is this correct ?

Are Freesat aware of this ? No mention on their site, and of course its Saturday so cant ring them.

@Torque

I think the overnight element that we used to mention is the part mentioned in the steps regarding 30 minutes so probably the 30 mins or so maybe all that is necessary.

I have no idea whether Freesat are aware.

Re: Sky Q to Freesat

Torque — Sat, 08 Jun 2024 11:38:52 GMT

Ill leave it switched on for a couple of hours then stby/on and see if it sorts it.

In settings it sees the LNB etc but when i do a Chan scan it says no signal.

Thanks for your help.

Re: Sky Q to Freesat

Godfrey — Sat, 08 Jun 2024 11:39:11 GMT

@Torque This is where I found the advice that I posted;

Freesat box initially cannot find Wideband LNB signals

Godfrey.

Re: Sky Q to Freesat

Torque — Sat, 08 Jun 2024 11:45:48 GMT

Thanks.

Looking in settings my software version is v.1.4.3 which is old so it looks like it needs an update to v1.5.0 or later.

Re: Sky Q to Freesat

Torque — Sat, 08 Jun 2024 12:56:14 GMT

Thanks guys. Once i had managed to force the box to do a software update all is fine.

Pity Freesat dont ship these with uptodate software. Mine was updated last in Feb 22 !

Thanks again.