topic Error code DSU 508 in Sky Q

Error code DSU 508

AntSorrell — Sat, 08 Jun 2024 07:50:17 GMT

Error code DSU_508 stating I already have the subscription, however when clicking on the channel it tells me to upgrade my package to watch

I've tried rebooting and also taking out the viewing card

This is only happening on Sky Sports package

how do I get back to viewing - I seem to be going around in circles

Re: Error code DSU 508

caesarome — Sat, 08 Jun 2024 09:12:47 GMT

@AntSorrell

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

Re: Error code DSU 508

Greenfingers001 — Sat, 08 Jun 2024 09:56:11 GMT

Thanks for escalating this. We’ve sent @AntSorrell an invite to chat.