topic Re: Remote control not pairing in Sky Q

Remote control not pairing

Owl2820 — Fri, 07 Jun 2024 18:32:38 GMT

My remote will not pair with the SkyQ box. The remote used to turn the tv on and off and control volume but now it does not. I have tried resetting the remote by pressing 7 and 9 and then 1 and 3 but it will not accept 1 and 3 just saying pairing unsuccessful and to try again

Re: Remote control not pairing

oldfella — Fri, 07 Jun 2024 18:45:27 GMT

@Owl2820 wrote:

My remote will not pair with the SkyQ box. The remote used to turn the tv on and off and control volume but now it does not. I have tried resetting the remote by pressing 7 and 9 and then 1 and 3 but it will not accept 1 and 3 just saying pairing unsuccessful and to try again

Hi @Owl2820

Try first rebooting your Q

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then with the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Re: Remote control not pairing

Owl2820 — Sat, 08 Jun 2024 02:56:24 GMT

Thanks for this. I had rebooted a couple of times following the instructions above. It was successful on the third attempt and only when I held the remote literally 6 inches from the skybox (when pressing 1 and 3). Anyway all working perfectly now thank you