https://helpforum.sky.com/t5/Sky-Q/Had-sky-engineer-out-this-morning-he-had-all-the-apps-working-but-unfortunately-it-has-stopped/m-p/4661400#M648253 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4080055">@12340</a>&nbsp;wrote:<BR /> <P>Had sky engineer out this morning everything was working now my apps on tv stopped&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4080055">@12340</a>&nbsp;</P> <P>Have you tried rebooting your Q box?<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> <P>&nbsp;</P> <P>Failing this try refreshing the Apps in the Hidden menu.<BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press 0 0 1 Select. <BR />Select Apps <BR />then highlight Refresh all Apps on this box. <BR />You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing <BR />It’s recommended waiting at least 5 minutes before doing so.<BR /><BR />Refresh Apps can take up to 24 hrs to complete .</P> Fri, 07 Jun 2024 15:34:28 GMT oldfella 2024-06-07T15:34:28Z https://helpforum.sky.com/t5/Sky-Q/Had-sky-engineer-out-this-morning-he-had-all-the-apps-working-but-unfortunately-it-has-stopped/m-p/4661390#M648248 <P>Had sky engineer out this morning everything was working now my apps on tv stopped&nbsp;</P> Fri, 07 Jun 2024 15:22:38 GMT https://helpforum.sky.com/t5/Sky-Q/Had-sky-engineer-out-this-morning-he-had-all-the-apps-working-but-unfortunately-it-has-stopped/m-p/4661390#M648248 12340 2024-06-07T15:22:38Z https://helpforum.sky.com/t5/Sky-Q/Had-sky-engineer-out-this-morning-he-had-all-the-apps-working-but-unfortunately-it-has-stopped/m-p/4661400#M648253 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4080055">@12340</a>&nbsp;wrote:<BR /> <P>Had sky engineer out this morning everything was working now my apps on tv stopped&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4080055">@12340</a>&nbsp;</P> <P>Have you tried rebooting your Q box?<BR />To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> <P>&nbsp;</P> <P>Failing this try refreshing the Apps in the Hidden menu.<BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press 0 0 1 Select. <BR />Select Apps <BR />then highlight Refresh all Apps on this box. <BR />You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing <BR />It’s recommended waiting at least 5 minutes before doing so.<BR /><BR />Refresh Apps can take up to 24 hrs to complete .</P> Fri, 07 Jun 2024 15:34:28 GMT https://helpforum.sky.com/t5/Sky-Q/Had-sky-engineer-out-this-morning-he-had-all-the-apps-working-but-unfortunately-it-has-stopped/m-p/4661400#M648253 oldfella 2024-06-07T15:34:28Z