topic Re: Returning equipment charges in Sky Q

Returning equipment charges

Bethany301 — Fri, 07 Jun 2024 07:32:14 GMT

I have received a text today to say I'm being charged for not returning equipment, although I returned it on 29th April?

I have the receipt as proof of return and the tracking says delivered. Sky are only trying to charge me for one item missing, yet all items were in the prepaid box they sent to me? I can't seem to get hold of anyone at Sky regarding this

Re: Returning equipment charges

nigea99 — Fri, 07 Jun 2024 07:44:41 GMT

@Bethany301 wrote:

I have received a text today to say I'm being charged for not returning equipment, although I returned it on 29th April?

I have the receipt as proof of return and the tracking says delivered. Sky are only trying to charge me for one item missing, yet all items were in the prepaid box they sent to me? I can't seem to get hold of anyone at Sky regarding this

hi @Bethany301

We often get customers receiving such chase ups - the system is not as slick as it could be.

I have escalated your post to a SKY support team, who, hopefully, will be in touch.

Please see this link re the escalation and what you might see:
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari I believe you must make sure that 'Hide IP address' is not checked in settings to be able to see it - if you have difficulty finding that setting then may be try accessing here with another browser

Re: Returning equipment charges

Addie15 — Fri, 07 Jun 2024 08:19:18 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Bethany301.