topic Re: Loosing connection to mini box in Sky Q

Loosing connection to mini box

Philbert7 — Thu, 06 Jun 2024 16:25:39 GMT

Mini box constantly looses connection/ freezes

Re: Loosing connection to mini box

Addie15 — Fri, 07 Jun 2024 07:11:41 GMT

Hi there, @Philbert7. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Loosing connection to mini box

Quoman7 — Fri, 07 Jun 2024 07:15:10 GMT

@Philbert7 wrote:

Mini box constantly looses connection/ freezes

Hi @Philbert7 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on, then do the same with any Mini boxes?