topic Re: Faulty tv in Sky Q

Television transmission keeping cutting out even when watching something that’s pre recorded.

Russell1508 — Sat, 18 May 2024 19:58:28 GMT

However DVD will play ok

Re: Television transmission keeping cutting out even when watching something that’s pre recorded.

Tom-W19 — Sun, 19 May 2024 09:45:26 GMT

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Television transmission keeping cutting out even when watching something that’s pre recorded.

Lisa-P1987 — Tue, 21 May 2024 10:57:03 GMT

We are still looking to help you @Russell1508 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Faulty tv

Russell1508 — Thu, 06 Jun 2024 21:24:56 GMT

My tv keep cutting on and off

Re: Faulty tv

Daniel0210 — Fri, 07 Jun 2024 04:30:40 GMT

@Russell1508

Your thread title says 'Faulty TV' so presumably you believe the issue is actually with your Sky Q box?

Is it the same issue that you posted a couple of weeks ago which was escalated to Sky but you failed to engage in the chat invite?

https://helpforum.sky.com/t5/Sky-Q/Television-transmission-keeping-cutting-out-even-when-watching-something-that-s-pre-recorded/m-p/4645558#M645740

Re: Faulty tv

Russell1508 — Fri, 07 Jun 2024 06:45:47 GMT

Yes, however it's happening and then it's ok the day after...

it also happens on recorded programs ,

however we can watch a DVD when this occurs

Re: Faulty tv

Daniel0210 — Fri, 07 Jun 2024 06:51:06 GMT

@Russell1508

I have moved your latest post into the original thread. If we escalate the issue to Sky again are you going to be able to participate in the private chat?

Re: Television transmission keeping cutting out even when watching something that’s pre recorded.

Russell1508 — Fri, 07 Jun 2024 06:54:05 GMT

Yes, however I'm about to go to work...

Re: Television transmission keeping cutting out even when watching something that’s pre recorded.

Daniel0210 — Fri, 07 Jun 2024 06:56:06 GMT

@Russell1508 wrote:

Yes, however I'm about to go to work...

@Russell1508

The time constraints are not that severe.

I’ve re-escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Faulty tv

Addie15 — Fri, 07 Jun 2024 08:18:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Russell1508.

Re: Faulty tv

Lisa-P1987 — Mon, 10 Jun 2024 09:38:55 GMT

Thanks for chatting to us @Russell1508 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks