topic Re: Challenge with news in Sky Q

Challenge with news

Vincent81 — Tue, 14 Nov 2023 09:48:52 GMT

Challenge with streaming live Arise news@Vincent81

Re: Challenge with news

Vincent81 — Tue, 14 Nov 2023 09:57:12 GMT

The Sky Q billed me for sky Signature -Arise news

Re: Challenge with news

GD1 — Tue, 14 Nov 2023 10:21:14 GMT

@Vincent81 Signature is a a TV pack, the fact the channel is on Q does not mean it would be on Glass, the channel just isn't available.

Re: Challenge with news

oj01 — Tue, 14 Nov 2023 14:12:01 GMT

Arise News appears to have disappeared from Sky satellite EPG today. It was there this morning, but not working, but has since gone.

Re: Challenge with news

Vincent81 — Tue, 14 Nov 2023 14:16:01 GMT

I subscribed to Sky signature because of Arise news . Please if I cannot get arise news then I should not be billed. Thanks for your understanding.

Re: Challenge with news

GD1 — Tue, 14 Nov 2023 14:20:06 GMT

@Vincent81 You're not talking to Sky Customer serv ices, you can't expect your subs to be cancelled because of one channel.

It doesn't work like that.

You posted this in both the Sky Q forum & Sky Glass forum, it would be helpful to know which system you're referring to as you have 2 threads running for the same question.

Re: Challenge with news

Vincent81 — Tue, 14 Nov 2023 14:22:30 GMT

That's the channel I can only watch and the reason I subscribed to the sky Q and please if it cannot be restored I need to cancel this contract.

Re: Challenge with news

Vincent81 — Tue, 14 Nov 2023 14:24:34 GMT

Please , I need to cancel the signature TV pack

Re: Challenge with news

GD1 — Tue, 14 Nov 2023 14:25:15 GMT

@Vincent81 You need to call Sky to cancel if you're still within the 31 day cool off., the forum can't do that for you.

You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Challenge with news

xenon81 — Tue, 14 Nov 2023 19:16:19 GMT

@Vincent81 wrote:
I subscribed to Sky signature because of Arise news . Please if I cannot get arise news then I should not be billed. Thanks for your understanding.

Arise is a free channel, you don't need to subscribe to any Sky package to watch it. Sky won't refund you for a free channel that you weren't paying for. What mde you think you needed Sky signature to watch it?

It seems to be a very poor channel that frequently goes off air but usually returns after a few days.

Re: Challenge with news

Dayo1 — Thu, 06 Jun 2024 20:13:38 GMT

Sky is a scam, they remove channels without notifying you and you have to pay more for less channels.

Re: Challenge with news

PandJ2020 — Thu, 06 Jun 2024 20:18:50 GMT

@Dayo1 wrote:
Sky is a scam, they remove channels without notifying you and you have to pay more for less channels.

What channels? Quite often it's not Sky's decision...