topic Re: Technical fault in Sky Q

Technical fault

JohnW16 — Sat, 16 Sep 2023 10:29:50 GMT

All channels showing;

There is a technical fault with this channel. Please try again later

Re: Technical fault

Daniel0210 — Sat, 16 Sep 2023 10:34:01 GMT

@JohnW16

What have you tried already? Rebooting the main Sky Q box is the normal first step.

Re: Technical fault

JohnW16 — Sat, 16 Sep 2023 10:36:43 GMT

Thanks, is that just switch power of to reboot sky box?

Re: Technical fault

lettice — Sat, 16 Sep 2023 10:45:00 GMT

@JohnW16 wrote:
Thanks, is that just switch power of to reboot sky box?

Yes, leave off power for a few minutes , before restarting.

Also, if it persists, have a look at this help article;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/there-is-a-technical-fault-with-this-channel

Re: Technical fault

Daniel0210 — Sat, 16 Sep 2023 10:44:34 GMT

@JohnW16

Use remote - place main box in standby

Switch off at plug for at least 30 seconds

Switch back on at plug

Follow on screen prompts

When screen goes black and blue circle on box stops pulsating wait another 30 seconds

Press the 🏠 button on your remote

Re: Technical fault

JohnW16 — Sat, 16 Sep 2023 11:45:40 GMT

@Daniel0210 @lettice Sky back on again, thanks for your help

Re: Technical fault

Lilly09 — Mon, 25 Sep 2023 17:54:30 GMT

My box is saying technical fault please insert viewing card but my viewing card is already in

Re: Technical fault

Laing1 — Mon, 25 Sep 2023 18:52:52 GMT

@Lilly09 wrote:

My box is saying technical fault please insert viewing card but my viewing card is already in

@Lilly09 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

if that doesn't work

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

Re: Technical fault

davus4 — Thu, 28 Sep 2023 19:46:36 GMT

Technical fault. Please try again later. Showing with all channels. Have had to do this several times in the space of a few weeks. Not looking for patronising advice about switching off and then switching on again, need a more long term solution

Re: Technical fault

davus4 — Thu, 28 Sep 2023 20:05:34 GMT

Sincere apologies for tone, was just cut off after waiting 45 minutes to get through to advisor which is why I'm a bit peeved. No excuse taking my frustration out here so apologies.

Re: Technical fault

MARK100s — Sat, 30 Sep 2023 14:13:46 GMT

Each channel is saying technical fault

Re: Technical fault

Levanter01375 — Fri, 20 Oct 2023 13:18:43 GMT

I have a message in tv saying there is a technical issue and sky are working hard to resolve it

Re: Technical fault

Levanter01375 — Fri, 20 Oct 2023 13:24:21 GMT

The screen is blank apart from that message

Re: Technical fault

Debsholden1 — Sat, 11 Nov 2023 15:08:08 GMT

No still not working

Re: Technical fault

Debsholden1 — Sat, 11 Nov 2023 15:08:55 GMT

Engineer wanted constant problems with this stupid a box

Re: Technical fault

Daniel0210 — Sat, 11 Nov 2023 15:10:46 GMT

@Debsholden1

If a reboot hasn't worked for you you'll have to call Sky to arrange an engineer. You can't arrange one via the forum.

Re: Technical fault

austinburns — Wed, 15 Nov 2023 07:07:21 GMT

I have rebooted the sky box and reset broadband still says technical fault on q box

what nexr

Re: Technical fault

Pressure — Fri, 08 Dec 2023 19:39:44 GMT

How do you reboot box?

Re: Technical fault

Daniel0210 — Fri, 08 Dec 2023 19:41:43 GMT

@Pressure wrote:

How do you reboot box?

@Pressure
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Technical fault

austinburns — Sat, 09 Dec 2023 08:06:01 GMT

Hi I have tried all the options

i have had 2 q boxes for more than 7 years and now has to replace

prompt service .Exceeded number of q boxes is a nuisance when connecting replacement

. this should be quicker and easier