Error with mini boxes

Tracy19711 — Tue, 04 Jun 2024 20:53:40 GMT

I have four mini boxes but it keeps saying maximum number of boxes connected even though 1 is unplugged and one in standby

Re: Error with mini boxes

oldfella — Tue, 04 Jun 2024 21:02:07 GMT

@Tracy19711 wrote:

I have four mini boxes but it keeps saying maximum number of boxes connected even though 1 is unplugged and one in standby

Hi @Tracy19711

Does it say connected or in Use?

You can have up to four minis installed on loan each subject to a one off upfront charge and all under by one single Q monthly Multiscreen subscription
However only two minis can be used simultaneously on all 2 TB boxes and the 1 TB UHD Main boxes to watch Sky Q content.
The original 1 TB non UHD box (32Cxxx) only permits the use of one mini at a time.
If Sky Apps are already being used on some of the minis these will not normally be counted as in Q use and therefore can be used in addition to the above limits.
See the following link for the Versions of main Q box referred to above.
https://www.sky.com/help/articles/sky-software-updates.
Subject to the above limits Sky Q minis can be used completely independently of the main Q box and the same or different program or recording can be viewed on each Q box. Even if viewing the same content it is completely independent and can be viewed at the same or different point.
Minis can do all the features same as the main Q box and can set or delete recordings on the main Q box hard drive. There is one single storage area on the main Q box with no profiles and no indication of which Q box has set a recording. (Unlike Sky+HD Multiroom which has independent storage and planners).
It should also be remembered that minis cannot view UHD recordings or content.

topic Error with mini boxes in Sky Q

Error with mini boxes

Re: Error with mini boxes