topic Re: Sky Q pulling left in Sky Q

Sky Q pulling left

Boxerman — Tue, 04 Jun 2024 20:17:55 GMT

For the past hour if I press right on the Sky Q remote it instantly moves back to the left in every menu and TV guide, so I tried removing the batteries and controlling with the app but it still keeps happening, I also restarted the box but it's still basically unusable.

Re: Sky Q pulling left

oldfella — Tue, 04 Jun 2024 20:31:27 GMT

@Boxerman wrote:

For the past hour if I press right on the Sky Q remote it instantly moves back to the left in every menu and TV guide, so I tried removing the batteries and controlling with the app but it still keeps happening, I also restarted the box but it's still basically unusable.

Hi @Boxerman

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Sky Q pulling left

Boxerman — Tue, 04 Jun 2024 20:38:13 GMT

Tried it, but after entering 0 0 1 select it moves right into a submenu then instantly goes back left without chance to select any option.

Re: Sky Q pulling left

oldfella — Tue, 04 Jun 2024 20:50:29 GMT

@Boxerman wrote:

Tried it, but after entering 0 0 1 select it moves right into a submenu then instantly goes back left without chance to select any option.

Hi @Boxerman

Try the Recovery procedure in the following link.

This will update the Software which may help.

https://www.sky.com/help/articles/sky-q-box-wont-turn-on