topic Re: Accessibility to 2nd Sky mini box in Sky Q

Accessibility to 2nd Sky mini box

Bottons — Tue, 04 Jun 2024 14:07:32 GMT

I have 2 sky mini boxes One is operable The 2nd one is not availabe "cannot use two at same time" I tried to return the second mini box but never received a prepaid/addressed envelope . Could soeone at Sky please resolve one way or the othere Tks

Re: Accessibility to 2nd Sky mini box

Daniel0210 — Tue, 04 Jun 2024 14:13:20 GMT

@Bottons wrote:

The 2nd one is not availabe "cannot use two at same time"

You can have a maximum of 4 mini boxes loaned to you by Sky. You can watch Sky content on two minis and the main box at the same time. You may be able to use a third mini box if the first one in use is being used for a streaming app ie: Netflix or DIsney+.

Be aware the original 1TB (non-UHD) Sky Q box only allows one mini to be in use. To check if you have the non UHD 1TB box check in:-
Home - Settings - System Info - Hardware Version
If it shows as 32Cxxx then you have a non UHD 1TB that only supports 1 active mini box.

All 2TBs and the UHD/HDR 1TB permit two mini boxes. Each mini box which is loaned to you may be subject to a one off upfront charge but you only need one Sky Q monthly Multiscreen subscription.

I tried to return the second mini box but never received a prepaid/addressed envelope

If you’ve successfully contacted Sky about this they should send out returns packaging. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Accessibility to 2nd Sky mini box

nigea99 — Tue, 04 Jun 2024 14:45:01 GMT

@Bottons

Perhaps you should note that there is no benefit in returning one mini box if you still have another mini box and a multiscreen subscription

SKY's processes don't really cater for returning individual boxes when customers still have a multiscreen subscription and I think it is more likely that the returned box could be lost in the system

Thus I think it is probably better to keep an unused spare box and return it when you cancel SKY or the multiscreen subscription