topic Re: Engineer response time in Sky Q

Engineer response time

Ramshorn2002 — Mon, 03 Jun 2024 09:50:31 GMT

I had a problem with my Sky Q box not communicating with the TV on the 2nd June 24, on contacting Sky via the automated response which determined that I required an engineer the earliest slot available was 6th July!

Really, thats the best Sky can offer in trrms of engineer response?

Luckily I managed to speak to an advisor who successfully talked me through to a fix which was excellent but is this response time of more than a month typical of Skys service?

Re: Engineer response time

Padam_Padam — Mon, 03 Jun 2024 09:53:57 GMT

@Ramshorn2002 wrote:
I had a problem with my Sky Q box not communicating with the TV on the 2nd June 24, on contacting Sky via the automated response which determined that I required an engineer the earliest slot available was 6th July!
Really, thats the best Sky can offer in trrms of engineer response?
Luckily I managed to speak to an advisor who successfully talked me through to a fix which was excellent but is this response time of more than a month typical of Skys service?

Sky Q is being phased out and many satellite engineers are losing their jobs as a result. There are a lot fewer engineers than there used to be, hence the wait times I'm afraid.

This Sky News report explains:

https://news.sky.com/story/sky-to-cut-1-000-roles-this-year-amid-shift-from-satellite-services-13060106

Re: Engineer response time

Daniel0210 — Mon, 03 Jun 2024 09:55:34 GMT

@Ramshorn2002

That may have been the earliest available slot is your area. Sky are apparently reducing the number of satellite engineers as the company no longer support older systems such as Sky+ and Sky+ HD.