topic Upgraded to Sky UHD, voice sync issues in Sky Q

Upgraded to Sky UHD, voice sync issues

Shall24 — Mon, 03 Jun 2024 08:17:19 GMT

Upgraded to Sky UHD but sky sports main event UHD the voice is out of sync (by 1/2 seconds), is this an issue that can be fixed ? Sky sports F1 UHD is all ok.

Re: Upgraded to Sky UHD, voice sync issues

Mr+Flibbles+86 — Tue, 04 Jun 2024 07:26:49 GMT

Hi there @Shall24 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Upgraded to Sky UHD, voice sync issues

popacatapetal — Tue, 04 Jun 2024 09:27:55 GMT

I've noticed this quirk as well on Sports Premier League.

To get around this I found that if I first select channel 402 ie the HD feed and then switch to UHD using the Select button all seems OK.

Re: Upgraded to Sky UHD, voice sync issues

keith84 — Tue, 04 Jun 2024 14:26:12 GMT

Good afternoon

I have synchronise issues with Channel 401 UHD it's very slightly but obviously out.

I have restarted the Sky Q box and re selected the channel. Any ideas?

Re: Upgraded to Sky UHD, voice sync issues

Addie15 — Thu, 06 Jun 2024 07:53:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Upgraded to Sky UHD, voice sync issues

keith84 — Thu, 06 Jun 2024 08:42:35 GMT

In response to your message, I have not received any advice on dealing with the voice to picture synchronisation issues on the UHD sport channel