topic Re: Unable to get sky or catchup demand in Sky Q

Unable to get sky or catchup demand

Jayne69 — Thu, 30 May 2024 08:28:05 GMT

Changed to sky signature still using q box but now unable to connect to sky catchup and demand

On home says no Internet but WiFi broadband ok

Re: Unable to get sky or catchup demand

Addie15 — Fri, 31 May 2024 07:52:56 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Unable to get sky or catchup demand

Mr+Flibbles+86 — Sun, 02 Jun 2024 07:53:17 GMT

We are still looking to help you @Jayne69 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Unable to get sky or catchup demand

oldfella — Sun, 02 Jun 2024 08:51:10 GMT

@Jayne69 wrote:

Changed to sky signature still using q box but now unable to connect to sky catchup and demand

On home says no Internet but WiFi broadband ok

Hi @Jayne69

If you still have issues,

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.