topic Re: Cancelling Sky Q in Sky Q

Cancelling Sky Q

Fergo81 — Sat, 01 Jun 2024 09:28:22 GMT

Hi all,

I want to cancel Sky Q. It says on my account that my packages are ok until 9/7/24. Might be thinking too much into this but do I need to cancel exactly on 9th June to to ensure I have no early repayment charges? A day after? I'm really not sure.

Re: Cancelling Sky Q

Padam_Padam — Sat, 01 Jun 2024 09:33:58 GMT

@Fergo81 wrote:
Hi all,

I want to cancel Sky Q. It says on my account that my packages are ok until 9/7/24. Might be thinking too much into this but do I need to cancel exactly on 9th June to to ensure I have no early repayment charges? A day after? I'm really not sure.

You can put in the cancellation notice any time from now. It doesn't have to be precise. You pay a month in advance so you'll be refunded anything you overpay.

Re: Cancelling Sky Q

SKY1992bf — Sat, 01 Jun 2024 09:50:07 GMT

@Padam_Padam wrote:
@Fergo81 wrote:
Hi all,

I want to cancel Sky Q. It says on my account that my packages are ok until 9/7/24. Might be thinking too much into this but do I need to cancel exactly on 9th June to to ensure I have no early repayment charges? A day after? I'm really not sure.
You can put in the cancellation notice any time from now. It doesn't have to be precise. You pay a month in advance so you'll be refunded anything you overpay.

@Padam_Padam that's incorrect, giving notice now will incur early termination charges as the notice period starts the day you give it therefore if @Fergo81 was to give notice today the contract would end 2/7/24 leaving 7 days of early termination charges to pay

@Fergo81 to avoid early termination charges you need to give notice no earlier than 8/6/24 which is exactly 31 days to July 9

Re: Cancelling Sky Q

Chalk+Serpent — Sat, 01 Jun 2024 18:16:16 GMT

You can give more notice for your contract to end on a certain date. I gave almost 2 months this year, asking for it to end on my contract end date. It's a minimum of 31 days notice.

Re: Cancelling Sky Q

Fergo81 — Sat, 01 Jun 2024 18:52:40 GMT

Thank you so much

Re: Cancelling Sky Q

SKY1992bf — Sat, 01 Jun 2024 19:28:52 GMT

@Chalk+Serpent wrote:
You can give more notice for your contract to end on a certain date. I gave almost 2 months this year, asking for it to end on my contract end date. It's a minimum of 31 days notice.

@Chalk+Serpent can you confirm that your service actually ended on the date you expected and wasn't charged early termination fees as it's very unlike sky to divert from standard policy

Re: Cancelling Sky Q

Chalk+Serpent — Sat, 01 Jun 2024 19:34:50 GMT

@SKY1992bf Yes it did, I know others who've done this as well. It isn't Sky policy anyway, it's a minimum of 31 days notice. If you don't specify the date they probably will presume you're just giving them the 31 days though. I also recommend you do this via email, live chat online, text or WhatsApp so you've got it in writing. I did via WhatsApp, I had the chat still from a previous time they asked me to message this way and sent me a link,so just replied to that. I previously did it via email but took out another contract that time before it switched off, the end date in my account was correct that time as well though. I wouldn't trust Sky to get it right if doing this over the phone.

Re: Cancelling Sky Q

Chalk+Serpent — Sat, 01 Jun 2024 19:39:49 GMT

Here's part of the chat (I think photos attached take a while to be approved and appear so may need to check back later).