Sky box is not working.

Miri1 — Sat, 01 Jun 2024 17:37:54 GMT

Sky tv working this afternoon. Now will not come on to screen. When you press programme it only appears at the bottom of the screen and will not get any bigger size. Programmes will play on JVC TV but not Sky.

Re: Sky box is not working.

oldfella — Sat, 01 Jun 2024 17:47:56 GMT

@Miri1 wrote:

Sky tv working this afternoon. Now will not come on to screen. When you press programme it only appears at the bottom of the screen and will not get any bigger size. Programmes will play on JVC TV but not Sky.

Hi @Miri1

Have you tried rebooting your Q box?
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

topic Re: Sky box is not working. in Sky Q

Sky box is not working.

Re: Sky box is not working.