topic Re: Pixelation & Picture Quality Issues in Sky Q

Pixelation & Picture Quality Issues

Grecophile1975 — Tue, 16 Apr 2024 16:50:54 GMT

Hi. I've been having a lot issues lately with blue/purple squaures covering the screen when watching our Sky Q box lately. Slso, when watching recordings quite @ Few instances of pixelation. None of these issues happen when using th3 apps such as Netflix or using my Apple TV box so definitely not the TV.

I have checked the signal strength menu which says 60 and quality 90.

any ideas on why these pictures issues are happening please?

Re: Pixelation & Picture Quality Issues

Doc5907 — Tue, 16 Apr 2024 16:55:30 GMT

@Grecophile1975 wrote:
Hi. I've been having a lot issues lately with blue/purple squaures covering the screen when watching our Sky Q box lately. Slso, when watching recordings quite @ Few instances of pixelation. None of these issues happen when using th3 apps such as Netflix or using my Apple TV box so definitely not the TV.

I have checked the signal strength menu which says 60 and quality 90.

any ideas on why these pictures issues are happening please?

@Grecophile1975 I've had something similar happen which a reboot of the Sky Q box resolved. Switch it off at the wall, leave it 30 seconds and restart.

Re: Pixelation & Picture Quality Issues

Grecophile1975 — Sat, 01 Jun 2024 14:39:16 GMT

I have tried rebooting the box a few times and still having the same issue. I noticed today for the first time that the squares also appear on my ipad when watching a recording from the Sky Q main box.

Re: Pixelation & Picture Quality Issues

PandJ2020 — Sat, 01 Jun 2024 14:43:33 GMT

You may need to ask Sky to check the alignment of your dish.